Information We Collect
We collect information you provide directly to us, including:
- Contact forms: Name, email address, phone number, and message content.
- Career applications: Name, email, role applied for, and cover letter.
- Client portal registration: Name, email, company, and job title.
- Service requests & tickets: Description, priority, and communications related to your engagement.
We do not collect sensitive personal data (e.g., national ID, financial account details) through our website.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and support requests.
- Process and evaluate job applications.
- Provide and manage our cybersecurity services through the client portal.
- Send service-related communications (status updates, invoices, reports).
- Improve our website, services, and internal processes.
- Meet legal and regulatory obligations.
We do not sell, trade, or rent your personal information to any third party for marketing purposes.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you submit a contact or career application form, you consent to us processing your data to respond.
- Contractual necessity: When you engage our services, processing is necessary to deliver those services.
- Legitimate interests: We may process data to improve our services and ensure website security, provided your interests and rights are not overridden.
- Legal obligation: We may retain data where required by Bangladeshi law or regulation.
Data Retention
We retain personal data only as long as necessary for the purpose it was collected or as required by law. Contact form submissions are reviewed and archived after 12 months. Client portal data is retained for the duration of the engagement plus 3 years for audit purposes. You may request deletion at any time (see Your Rights below).
Data Storage & Security
We implement industry-standard security controls to protect your data:
- All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
- Database access is controlled via row-level security (RLS) policies — staff can only access data relevant to their role.
- Admin portal access requires multi-factor authentication (MFA).
- Access to production systems is restricted and logged via audit trail.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
You have the following rights in relation to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request that we limit how we use your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, email [email protected]. We will respond within 30 days.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
Contact & Data Controller
Fast Cyber Defense is the data controller for personal data collected through this website.
For privacy-related questions, requests, or concerns:
[email protected]
1 No, Municipality Street, Dhaka 1100, Bangladesh